FAQ’s
Frequently Asked Questions
for our Delivery and Collection Services
Please find our frequently asked questions about Profreight and our services below. If you have a question which is not listed below, or would like to request a quote, please contact us on 023 9244 8086.
Yes – we offer a VAT deferment account for individuals which can be used for exports. Our Customer Services team will talk you through this facility when you send us your consignment details.
We offer an account facility for commercial customers or individuals with a regular shipping requirement, and will accept cash on delivery for domestic/household freight.
Yes – we offer a VAT deferment account for individuals which can be used for exports. Our Customer Services team will talk you through this facility when you send us your consignment details.
Forms, yes. Complications, no! Channel Islands freight is our core business, and we are experts in making it easy. We will very simply explain what you need to do, and what information is required, so that the entire process is straightforward. Please contact our Customer Services department on 023 9244 8086 should you have any concerns or queries.
Our standard insurance coverage is limited to £1,300 per tonne, as per RHA Conditions of Carriage. However, we are able to secure additional insurance cover to any value, depending on requirements. Please contact our Customer Services department on 023 9244 8086 for further details.
Quite probably, yes. Please contact our Customer Services department on 023 9244 8086 or complete our Quote Form with the details of your requirements, and we’ll be able to tell you immediately whether we will be able to help.
Yes – please contact our Customer Services Department on 023 9244 8086 for further details.
No – we offer a comprehensive range of both north and south-bound services.
Yes – by clicking the ‘Track & Trace’ icon in the header you can input your consignment details, and view the current delivery status of your item(s). This facility provides complete visibility of your freight, and gives you peace of mind that everything is going according to plan.
Service levels provided include next day delivery, specific day or economy delivery and weekend/evening/out of hours’ delivery.
Yes – all of our services are available for intra-Island requirements.
